Policies – Seacrets
Inclement Weather:
We do our best to contact our guests as early as possible to let you know if we will be unable to operate any of our scheduled tours due to unsafe weather conditions, unforeseen technical issues, passenger minimums, etc.. If there is a light rain we will still go out as our boat is 75% covered. If you have not received a call and/or email from us prior to boarding you can assume your tour has not been cancelled. Please understand that our crew monitors the weather closely. We will contact you! All weather cancellations will receive a FULL REFUND OR RESCHEDULE!
Cancelation Policy:
If You Cancel: Cancellations made up to 7 days before your scheduled cruise are eligible for a full refund or may be rescheduled to another date. Cancellations within 7 days of the cruise may be rescheduled or receive a credit for a future trip. This policy does not apply to Private Charters.
Trip Protection: Guests who purchased trip protection upon booking may receive a full refund up to one hour prior to cruise departure, less the cost of the trip protection and any processing fees.
If We Cancel: We closely monitor weather conditions, passenger counts, and other factors to ensure the safety and quality of every cruise. If a cruise does not meet the minimum number of passengers, weather conditions make sailing unsafe per Coast Guard regulations, or other factors prevent departure, we will notify you as soon as possible using the phone number or email provided at booking. In the event of a cancellation, you may reschedule for another date or receive a full refund if rescheduling is not possible.
Light rain will not cancel a cruise, as our catamaran is 75% covered. If you have not received notification prior to boarding, you can assume your cruise is operating as scheduled. Be sure to check your texts, voicemail and email prior to leaving for your cruise to ensure you are aware of any last-minute updates.
Trip Protection: Guests who purchased Trip Protection will receive a full refund, including the cost of the cruise, any processing fees, and the Trip Protection fee if we cancel the cruise.
Private Charter Policies:
Deposit: A 50% deposit is required to reserve your charter. The balance must be paid 7 days prior to the scheduled day of the charter. If the balance is not paid prior to departure (unless mutually agreed upon), Seacrets Cruises reserves the right to cancel the charter and no refund will be granted.
Refunds: You may cancel up to 30 days prior to your scheduled charter and receive a full refund of the deposit. The deposit will be non-refundable If you cancel within 30 days of your scheduled charter. The non-refundable nature of these payments reflects the fact that Seacrets Cruises may forego other charters after reserving a charter for your group or may incur other expenses to accommodate the anticipated number of passengers. There will be no refund if a charter is shortened or terminated because a passenger becomes disorderly, refuses to follow the directions of the captain or crew of the vessel, or suffers a medical emergency. The charterer shall be responsible for any damage to the vessel or any equipment caused by the guests.
The charter deposit WILL be refundable if Seacrets Cruises is unable to provide the charter because of weather, mechanical problems, or other reasons within the reasonable discretion of the Captain or management.
Check In:
Our crew will check you in at our ticketing office located just to the left of the main entrance at Seacrets. Please arrive at least 30 minutes prior to departure time. If you think you may arrive close or after the departure time, we recommend you contact us by phone to let us know. This does not change our policy, only allows our staff to do their best to still accommodate your party.
We do not allow refunds for guests who miss their scheduled cruise. Should you need to make any changes to your reservation, please contact us.
Media Disclosure:
I authorize Seacrets Cruises to use any photographs, personal narrative, interviews, or audio and video recording of the cruise for any and all purposes.
Other:
Alcoholic beverages, drugs, or weapons are not allowed on board. Management reserves the right to refuse admission or remove any person whose conduct is deemed by management to be disorderly or who fails to comply with the terms and conditions herein. Any guests who seem to be under the influence of drugs or alcohol may be denied entry to board and will not receive a refund.
No animals or pets of any kind, except service animals, are allowed on our tour vessel during a scheduled cruise.
No Sternos or Open Flames:
For the safety of all guests and crew, personal sternos, grills, open flames, and heating devices are not permitted onboard any of our vessels, as they pose a fire hazard.
There is no outside food allowed onboard or at Seacrets.
Thank you for helping us keep your experience fun, safe, and worry-free!
No Jumping Overboard!
For the safety of all passengers and crew, jumping off the boat into the water is strictly prohibited at all times.
Commercial passenger vessel crews are responsible for ensuring the safety of everyone onboard. Intentionally jumping off the boat diverts the crew’s attention from the critical task of safely operating the vessel, which can lead to serious accidents or injuries.This behavior violates 46 United States Code, Section 2302, which prohibits actions that interfere with the safe operation of the vessel. Any passenger who intentionally jumps overboard is subject to significant penalties, including fines of up to $33,333, depending on the circumstances.
We take this offense very seriously to protect everyone onboard, and any passenger found engaging in such behavior will be immediately removed from the vessel and reported to authorities. Please cooperate and respect the safety measures in place for a safe, enjoyable experience on the water.
Waiver Policy:
THERE ARE INHERENT RISKS INVOLVED WITH BOATING, including, but not limited to equipment failure, perils of the sea, harm caused by other vessels, boarding or disembarking boats, and activities on the docks. You will fully assume responsibility for your own safety and the guests that will be on board (including, without limitation, following all directions of the boat’s captain and crew) while participating in the cruise. You must fully understand that the involved boat has limited medical facilities, our crew is trained in CPR/ First Aid but we are not responsible for any actions in attempting to perform first aid or rescue.
Having read this, you must agree to RELEASE from LIABILITY and HOLD HARMLESS Chesapeake City Water Tours, LLC along with its respective officers, directors, employees, owners, members, managers, affiliates, agents, representatives, attorneys, heirs, personal representatives, successors and assigns, all individuals associated with the cruise, from any and all liability, claims, demands, equitable relief, damages, costs, expenses, and causes of action of any kind or character, of any type or nature whatsoever (including negligence), arising out of the cruise.
